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Famitec - FAQ
  • Is there a warranty of your product?
    Famitec product warrants to the original purchaser of this product that this product will be free from defects in material and workmanship under normal use and service for 12 months from date of purchase. Famitec will, at its option, repair or replace with a new or refurbished product. The Famitec reserves the right, before having any obligation under this limited warranty, to inspect the product, and all costs of shipping the product for inspection and warranty service shall be borne solely by the purchaser. For the fastest processing of a warranty claim, the Purchaser should e-mail and include the product name and model #, proof of original purchase, complete contact information, and detailed information about the issue, including pictures when applicable. The manufacturer’s limited warranty is valid only in accordance with the following conditions:. 1. The product is purchased directly from famitec or an authorized reseller or distributor. 2. Only the original purchaser is covered by this warranty. This warranty is not transferable. 3. Product is for personal use only. This warranty is void if the product is used in a commercial or institutional establishment. 4. This warranty does not cover normal wear and tear or damage caused by misuse, abuse, negligence, accident, acts of nature, or unauthorized modification or repair. 5. Purchaser must present acceptable proof of purchase for the product.
  • When will be the AQ3 available?
    AQ3 is now under development and scheduled to be launched at Q3 of 2022.
  • What diffusible liquid or solvent can be used for Bloom Robotic Mobile Atomizer?
    Use distilled water, diffusible aroma liquid, diffusible detergent or sanitizer that is harmless, non-toxic, and not corrosive. And don’t use the alcohol & bleach liquid for diffusion. Before using the diffusible liquid, you must read the user manual, instruction and ingredients of liquid and also the user manual of Bloom Robotic Mobile Atomizer.
  • What cookware works with induction cooker?
    The induction cooker supports cast iron, stainless steel, porcelain enamel cookware with magnetic induction material.
  • What is the conical burr grinding?
    Conical burr grinding provides a uniform grinding and preserves the natural aroma of your coffee beans.
  • How to adjust the grinding settings for different brewing methods?
    Expresso: Extra fine or finely ground (0 – 15 grinding level) Drip Pour Over: medium or medium-fine (15 – 25 grinding level) French press: coarse grinding with few fines (25 -35 grinding level)

If you don't find the answer from the above FAQ, please feel free to contact us.

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